Privacy Policy

1. Introduction

lumiinoaiis ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at [email protected].

2. Information We Collect

Personal Data You Provide

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our services, participate in activities on our website, or otherwise contact us. The personal information we collect may include name, email address, phone number, company name, job title, and any other information you choose to provide.

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Project-Related Data

If you engage our services, we may collect and process project-specific data including images, documents, and other materials necessary to deliver our computer vision solutions. This data is handled according to strict confidentiality protocols outlined in our service agreements.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To respond to your inquiries and provide customer service
• To deliver and improve our computer vision services
• To send you technical notices, updates, security alerts, and support messages
• To communicate with you about services, offers, and events that may be of interest to you
• To monitor and analyze trends, usage, and activities in connection with our services
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing (Malaysia PDPA)

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided such interests are not overridden by your rights
• Legal Obligation: Where we are required to process your data to comply with Malaysian law

5. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors who perform services on our behalf, such as hosting providers, email service providers, and analytics services. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel only
• Employee training on data protection and security practices
• Secure development practices for our computer vision systems

However, please note that no electronic transmission over the Internet or information storage technology can be secured completely. We cannot warrant the absolute security of any information you transmit to us.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

Project-related data is typically retained for the duration of the engagement plus an additional period as specified in our service agreement, after which it is securely deleted unless you request otherwise or legal obligations require retention.

8. Your Privacy Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you and to obtain information about how we process it.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Limit Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Complain: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by the PDPA.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

10. International Data Transfers

Our primary operations and data storage are located in Malaysia. If we transfer your personal data outside of Malaysia, we will ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

13. Contact Information

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at: