Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and lumiinoaiis ("Company," "we," "us," or "our") regarding your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you should not access our website or use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new Terms.

2. Definitions

• "Services" refers to computer vision consulting, feasibility studies, custom model development, and system integration services provided by lumiinoaiis.
• "Client Data" refers to images, documents, and other materials provided by you for the purpose of service delivery.
• "Deliverables" refers to trained models, documentation, reports, and other outputs specified in our service agreement.
• "Agreement" refers to the combination of these Terms and any service-specific agreements or statements of work.

3. Services Description

lumiinoaiis provides computer vision consulting and development services including:

• Feasibility studies to assess the viability of computer vision solutions for specific use cases
• Custom vision model development tailored to domain-specific requirements
• System integration services to deploy trained models into operational environments
• Technical support during specified support periods

Specific scope, deliverables, timelines, and fees for services are detailed in individual service agreements or statements of work which supplement these Terms.

4. Service Engagement Process

4.1 Initial Consultation

Services typically begin with an initial consultation to understand your requirements. This consultation does not constitute a commitment by either party to proceed with services.

4.2 Service Agreement

Following consultation, we will provide a service agreement or statement of work detailing scope, deliverables, timeline, and fees. Services commence only upon mutual execution of this agreement.

4.3 Client Responsibilities

You agree to provide timely access to data, systems, and personnel necessary for service delivery. You are responsible for ensuring you have appropriate rights and permissions for any data provided to us.

5. Fees and Payment

5.1 Service Fees

Fees for services are specified in the applicable service agreement. All fees are quoted in Malaysian Ringgit (RM) unless otherwise stated.

5.2 Payment Terms

Payment terms are specified in each service agreement. Generally, feasibility studies require payment upon completion. Model development and integration services may require partial payment upfront with remaining balance upon delivery. Payment is due within 14 days of invoice date unless otherwise specified.

5.3 Late Payment

Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by Malaysian law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances.

5.4 Refund Policy

Refund eligibility is determined on a case-by-case basis and may be addressed in specific service agreements. Generally, fees for completed work are non-refundable. If services are terminated before completion, fees will be prorated based on work performed.

6. Intellectual Property Rights

6.1 Client Data

You retain all intellectual property rights in Client Data provided to us. By providing Client Data, you grant us a limited, non-exclusive license to use such data solely for the purpose of delivering services to you.

6.2 Deliverables

Upon full payment of applicable fees, you receive ownership of custom-trained models and related deliverables developed specifically for your use case. We retain ownership of our methodologies, frameworks, and any pre-existing intellectual property used in delivering services.

6.3 lumiinoaiis Property

All content on our website, including text, graphics, logos, and software, is the property of lumiinoaiis and protected by Malaysian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Confidentiality

Both parties agree to maintain confidentiality of information marked as confidential or which should reasonably be understood to be confidential. This obligation extends for three years following termination of services unless otherwise specified in a separate non-disclosure agreement.

We implement appropriate security measures to protect Client Data as described in our Privacy Policy. However, you acknowledge that electronic transmission and storage cannot be completely secured and you use our services at your own risk.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed with reasonable skill and care consistent with industry standards. If services fail to meet this standard, your exclusive remedy is for us to re-perform the deficient services or, if we cannot reasonably do so, to refund fees paid for the deficient portion.

8.2 Disclaimer of Warranties

Except as expressly stated above, services are provided "as is" without warranties of any kind, either express or implied. We specifically disclaim any warranties of specific results or outcomes. Computer vision models are probabilistic in nature and accuracy can vary based on environmental conditions, data quality, and other factors outside our control.

8.3 No Professional Advice

Our services constitute technical consulting only and do not constitute professional advice on business, legal, or regulatory matters. You should consult appropriate professionals for such advice.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability for any claims arising from or related to services shall not exceed the fees paid by you for the specific services giving rise to the claim. This limitation applies regardless of the legal theory of liability.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless lumiinoaiis, its officers, employees, and contractors from any claims, damages, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

11. Term and Termination

11.1 Term

Individual service engagements have terms as specified in the applicable service agreement. These Terms remain in effect for the duration of any active service engagement.

11.2 Termination for Convenience

Either party may terminate services with written notice as specified in the service agreement. Upon termination, you remain responsible for payment of fees for work completed through the termination date.

11.3 Termination for Cause

Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 15 days of written notice.

11.4 Effect of Termination

Upon termination, we will return or destroy Client Data as directed. Provisions regarding confidentiality, intellectual property, liability, and dispute resolution survive termination.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt resolution through good faith negotiation. Notice of dispute should be sent to [email protected].

12.3 Arbitration

If negotiation fails, disputes may be submitted to arbitration under the Arbitration Act 2005 (Malaysia) before proceeding to litigation. Arbitration shall be conducted in Kuala Lumpur in the English language.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between parties regarding services and supersede all prior discussions or agreements.

13.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with notice to you.

13.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or governmental actions.

14. Contact Information

Questions regarding these Terms should be directed to: